Veradigm Professional—formerly known as Allscripts Professional and Allscripts ProEHR—is the cloud-based ambulatory EHR that thousands of small and mid-sized practices depend on every day. Designed for ease of use, rapid deployment, and integrated practice management, it has become the clinical backbone for family medicine offices, internal medicine groups, and small specialty practices across the country.
But Veradigm Professional was built to manage what happens inside the exam room. The patient phone call—the highest-volume interaction channel in most small practices—remains entirely outside the EHR workflow. Staff answer, listen, scribble notes, switch to Veradigm, find the chart, and manually create tasks. In a two- or three-provider office with no dedicated call center, this manual bridge between the phone and the EHR consumes 30–50% of front-desk capacity and creates documentation gaps that put both patients and the practice at risk.
This guide explains how CallMyDoc—AI-powered clinical communication infrastructure built by Sphinx Medical Technologies—integrates with Veradigm Professional to automate patient call documentation, eliminate manual phone workflows, and ensure every interaction is captured in the clinical record.
If you run a Veradigm Professional practice, the phone problem hits harder than it does in large health systems. Here's why:
The typical Veradigm Professional phone workflow looks like this:
Every step is manual, interruptible, and error-prone. Messages get abbreviated. Tasks get mis-routed. Urgency levels get flattened. And when call volume exceeds capacity—which happens daily in most practices—calls go to voicemail and the documentation gap widens.
The result: staff burnout, provider interruptions throughout the day, and a growing backlog of undocumented patient communications that create both quality and liability concerns.
CallMyDoc integrates with Veradigm Professional (including legacy Allscripts Professional and ProEHR environments) to automate the entire call-to-documentation workflow. Here's what changes when the integration is active:
When a patient calls, CallMyDoc's AI identifies them by date of birth and matches them to their Veradigm Professional record. The system knows who's calling, which provider manages their care, and what clinical context is relevant—before any staff member picks up the phone.
This automatic identification eliminates the chart-lookup step that consumes 1–2 minutes per call. For a practice handling 150–200 calls per day, that's 2.5–6 hours of staff time saved daily on identification alone—time that small practices simply don't have to spare.
Every call is processed through CallMyDoc's AI engine, which:
The documentation appears in Veradigm Professional as a properly structured clinical record—not raw text dumped into a general inbox, but a categorized, timestamped, routable task that fits into the practice's existing workflow. No sticky notes. No callback logs. No manual transcription.
Providers don't need to learn a new system or log into a separate dashboard. Tasks from patient calls appear in their Veradigm Professional task queue alongside other clinical items. They review, respond, and close—and the entire interaction thread is documented in the patient's chart with timestamps.
For prescription refills, providers can approve directly from their mobile device in under 30 seconds—no need to log into Veradigm Professional on a desktop, navigate to the patient's chart, and process the refill manually. For a small-practice physician who handles their own refills, this alone can save 30–45 minutes per day.
Veradigm Professional doesn't natively handle after-hours patient calls. When the office closes, most small practices rely on one of three approaches—all of which create documentation blind spots:
CallMyDoc's after-hours platform replaces all three:
For small practices where a single physician covers after-hours calls, this is transformative. Instead of fumbling with voicemail messages and calling patients back without chart context, the on-call provider sees the patient's record, the AI-generated transcription, and the urgency classification—all on their phone—and can respond 3× faster than with traditional callback workflows.
The integration replaces multiple manual workflows that consume disproportionate time in small and mid-sized practices:
Before: Patient calls → staff takes message → staff enters refill request in Veradigm Professional → provider reviews → provider approves → staff calls patient back. Time: 15–30 minutes per refill across multiple staff members.
After: Patient calls → CallMyDoc transcribes and categorizes as refill request → task created in Veradigm Professional → provider approves on mobile in 30 seconds → patient notified. Time: under 2 minutes, zero staff involvement.
Before: Patient calls → staff searches for availability → back-and-forth on dates and times → staff books in Veradigm Professional → confirmation call. Time: 5–10 minutes per scheduling call.
After: Patient calls → CallMyDoc offers self-scheduling in under 40 seconds → appointment booked → automated dual reminders (7-day and 1-day) sent via voice, text, or email. Time: 40 seconds, zero staff involvement. No-shows reduced by up to 40%.
Before: Patient calls with symptoms → staff takes abbreviated notes → staff creates task in Veradigm Professional → task may be mis-routed or lack urgency context → provider reviews hours later.
After: Patient calls → CallMyDoc captures exact words and clinical details → AI categorizes urgency → task routed to correct provider with full transcription and timestamps → urgent cases escalated immediately.
Before: Patient calls after hours → voicemail or answering service → message delivered next morning (or lost) → no Veradigm Professional documentation → potential liability exposure.
After: Patient calls → CallMyDoc processes and categorizes → urgent calls escalated to on-call provider immediately with chart context → provider responds from mobile → interaction documented in Veradigm Professional with millisecond timestamps and complete audit trail.
One of the most common concerns from small-practice administrators is whether a platform designed for large organizations will work in their environment. CallMyDoc has been validated at every scale—and the results are consistent regardless of practice size:
A small family medicine practice processing 5,222 patient calls per month through CallMyDoc:
This is the profile of a typical Veradigm Professional practice—small, resource-constrained, and handling more after-hours calls than most administrators realize.
A large FQHC network demonstrating enterprise-scale automation:
Enterprise-scale validation:
A hybrid primary/urgent care organization:
Across all deployments, the platform has processed 26 million+ patient calls with zero lost calls and zero breaches in 38 states—from solo practices to organizations with hundreds of locations. The same infrastructure that handles 34,000 monthly calls for Millennium Physician Group handles 200 daily calls for a two-physician Veradigm Professional practice—with identical reliability.
Veradigm Professional practices typically cobble together multiple stopgap solutions to handle patient calls. Here's how CallMyDoc compares:
| Current Approach | Problems | CallMyDoc + Veradigm Professional |
|---|---|---|
| Staff answering phones manually | 30–50% of time consumed, constant interruptions, burnout | AI handles calls; staff focus on in-person patients |
| Voicemail for overflow and after-hours | No documentation trail, messages lost, no urgency triage | Every call transcribed, categorized, and documented in Veradigm |
| Traditional answering service | No EHR integration, message delays, transcription errors, per-call fees | Direct Veradigm Professional integration, real-time processing, flat rate |
| Physician's personal cell phone (after-hours) | No documentation, no work-life boundaries, no audit trail | Structured after-hours coverage with mobile interface and EHR write-back |
| Patient portal messaging | Low adoption (30–40%), excludes patients who prefer phone calls | Meets patients on their preferred channel—the phone |
| Manual callback logs and sticky notes | Lost notes, no audit trail, inconsistent documentation, liability risk | Automatic timestamped documentation in Veradigm Professional |
Small practices worry about implementation complexity. A two- or three-provider office can't shut down for a week to deploy new technology. CallMyDoc is designed for minimal disruption:
Flat-rate pricing means there are no per-call or per-minute charges. Unlike traditional answering services that bill per interaction, CallMyDoc has no financial incentive to rush patients off the line or limit call volume. Your practice pays the same whether you handle 100 calls or 10,000.
Every patient call contains Protected Health Information. For Veradigm Professional practices—many of which are small enough that a single breach could be devastating—security is not negotiable. CallMyDoc provides:
The platform maintains the same security standards that Veradigm Professional practices require from their technology partners, with the added benefit of complete malpractice documentation—every patient interaction is timestamped, recorded, and stored in the EHR, creating a defensible audit trail that voicemails and sticky notes cannot provide.
Many Veradigm Professional practices—particularly family medicine and internal medicine offices in urban and suburban areas—serve linguistically diverse communities. Hiring multilingual front-desk staff for every language your patients speak is impractical. Relying on family members to translate clinical phone calls is a documented source of medical errors and HIPAA violations.
CallMyDoc provides real-time translation across 43 languages. Patient calls are transcribed in the patient's native language and translated to English for provider review. Provider responses are documented bilingually in the EHR. This supports Section 1557 language access compliance without requiring multilingual staff on every shift—a critical capability for small practices that can't maintain a translation department.
Veradigm Professional gives your practice a strong clinical platform—cloud-based, easy to use, and built for the workflows of small and mid-sized ambulatory practices. But it was not designed to manage the 150–250 daily phone calls that consume your front desk, interrupt your providers, and create documentation gaps in patient records.
CallMyDoc bridges that gap with a Veradigm Professional integration that transforms patient calls into structured clinical tasks—documented, categorized, and routed automatically. No manual re-entry. No answering service delays. No voicemail black holes. No after-hours documentation blind spots.
With 26 million+ patient calls processed, zero breaches, and zero lost calls across 38 states, the platform has been validated at every scale—from 2-office family practices to 200+ location enterprises. The same analytics and reporting infrastructure that serves Millennium Physician Group's 1,354 dashboards serves a two-provider Veradigm Professional practice with the same reliability, security, and clinical rigor.
For small and mid-sized practices that chose Veradigm Professional because it was purpose-built for their size, CallMyDoc is the clinical communication infrastructure built with that same philosophy: powerful enough for enterprise scale, designed for the realities of independent practice.
Schedule a 30-minute demo to see how CallMyDoc works with your Veradigm Professional environment—including patient identification, clinical task creation, provider workflows, and after-hours handling. See real case study data from practices using the platform in production. No setup fees, no long-term contracts, 30-day free trial.