eClinicalWorks is one of the most widely deployed EHR systems in ambulatory care, serving over 180,000 physicians and nurse practitioners across the United States. Its comprehensive platform handles clinical documentation, practice management, billing, and patient engagement.
But like every EHR, eClinicalWorks was designed for what happens inside the clinic. The patient phone call—the single highest-volume interaction channel in most practices—remains largely outside the EHR workflow. Staff answer, listen, transcribe, and manually enter information into eClinicalWorks—a process that consumes 30–50% of front-desk time and creates documentation gaps that affect care quality and legal defensibility.
This guide shows how CallMyDoc integrates with eClinicalWorks to automate patient call documentation, eliminate manual phone-to-EHR workflows, and ensure every patient interaction is captured in the clinical record.
In a typical eClinicalWorks practice, the phone workflow looks like this:
Each step introduces delay, information loss, and the potential for error. A patient's exact words get paraphrased. Urgency levels get flattened. Tasks get routed to the wrong provider. And after hours, the entire system goes dark—calls go to voicemail or an answering service with no eClinicalWorks integration whatsoever.
For practices handling 150–300+ calls per day, this manual bridge between the phone and the EHR is the single biggest operational bottleneck—and the primary source of undocumented patient communications that create malpractice risk.
CallMyDoc integrates with eClinicalWorks to automate the entire call-to-documentation workflow. Here's what changes when the integration is active:
When a patient calls, CallMyDoc identifies them by date of birth and matches them to their eClinicalWorks record. The system knows who's calling, which provider manages their care, and what clinical context is relevant—before any staff member gets involved.
This automatic identification eliminates the chart-lookup step that consumes 1–2 minutes per call. For a practice handling 200 calls per day, that's 3–6 hours of staff time saved daily on identification alone.
Every call is processed through CallMyDoc's AI engine, which:
The documentation appears in eClinicalWorks as a properly structured clinical record—not a dump of raw text, but a categorized, timestamped, routable task that fits into the practice's existing workflow.
Providers don't need to learn a new system or log into a separate dashboard. Tasks from patient calls appear in their eClinicalWorks task queue alongside other clinical items. They review, respond, and close—and the entire interaction thread is documented in the patient's chart.
For prescription refills, providers can approve from their mobile device in under 30 seconds. No desktop login, no chart navigation, no manual order entry for straightforward refill requests.
eClinicalWorks doesn't natively handle after-hours patient calls. When the office closes, most practices rely on voicemail or answering services—creating a documentation black hole during the 40–50% of patient calls that come after business hours.
CallMyDoc provides continuous coverage:
The integration replaces multiple manual workflows with automated processes:
Before: Patient calls → staff takes message → staff enters refill request in eClinicalWorks → provider reviews → provider approves → staff calls patient back. Time: 15–30 minutes per refill across multiple staff members.
After: Patient calls → CallMyDoc transcribes and categorizes as refill request → task created in eClinicalWorks → provider approves on mobile in 30 seconds → patient notified. Time: under 2 minutes, zero staff involvement.
Before: Patient calls → staff searches for availability → back-and-forth on dates/times → staff books in eClinicalWorks → confirmation call. Time: 5–10 minutes per scheduling call.
After: Patient calls → CallMyDoc offers self-scheduling in under 40 seconds → appointment booked → automated confirmation and reminders sent. Time: 40 seconds, zero staff involvement.
Before: Patient calls with symptoms → staff takes notes (often incomplete) → staff creates task in eClinicalWorks → task may be mis-routed → provider reviews hours later.
After: Patient calls → CallMyDoc captures exact words and clinical details → AI categorizes urgency → task routed to correct provider with timestamps → urgent cases escalated immediately.
Before: Patient calls after hours → voicemail or answering service → message delivered next morning (or lost) → no eClinicalWorks documentation.
After: Patient calls → CallMyDoc processes and categorizes → urgent calls escalated to on-call provider immediately with chart context → provider responds from mobile → interaction documented in eClinicalWorks with millisecond timestamps.
CallMyDoc's eClinicalWorks integration has been validated across practices of every size:
Across all deployments, the platform has processed 26 million+ patient calls with zero lost calls and zero breaches—demonstrating that the integration handles real-world complexity without compromising reliability or security.
Deploying CallMyDoc with eClinicalWorks includes:
All of this is included at no setup cost. Pricing is flat-rate with no per-call charges, no long-term contracts, and a 30-day free trial to prove the value before committing.
eClinicalWorks practices handle PHI on every call. CallMyDoc meets the same security standards your EHR requires:
eClinicalWorks practices deploying CallMyDoc consistently report:
These aren't projections. They're measured outcomes from practices using the platform in production, processing thousands of real patient calls every month.
eClinicalWorks is a powerful clinical platform, but it needs help with the phone. Every patient call that requires manual transcription, manual task creation, and manual routing represents wasted staff time and a potential documentation gap.
CallMyDoc's eClinicalWorks integration eliminates the manual bridge between the phone and the EHR. Patient calls become structured clinical tasks automatically—transcribed, categorized, routed, and documented without staff intervention. The result is less phone burden, better documentation, faster response times, and reduced malpractice exposure.
Schedule a 30-minute demo to see how CallMyDoc works with your eClinicalWorks environment—including patient identification, task creation, provider workflows, and after-hours handling. No setup fees, no long-term contracts, 30-day free trial.