CallMyDoc Named Veradigm App of the Month: AI-Powered Patient Communication for Veradigm Practices

CallMyDoc Named Veradigm App of the Month

CallMyDoc was selected as the Veradigm App of the Month, recognizing it as a standout healthcare technology solution within the Veradigm Application Store. For medical practices running Veradigm ProEHR or TouchWorks, this distinction highlights how CallMyDoc transforms patient communication by integrating directly with the EHR workflows providers already use every day.

But the recognition is about more than a badge. It reflects a fundamental shift in how modern medical practices handle the single most time-consuming operational task they face: managing patient phone calls.

The Problem That Sparked CallMyDoc

CallMyDoc was born from a real clinical problem. Dr. Shahinaz Soliman, a board-certified family physician with over 30 years of clinical experience, was spending hours every evening managing after-hours patient calls through a traditional answering service. Messages were delayed. Details were lost or transposed. Urgent calls sat in voicemail queues while her answering service operators — who had no access to patient charts — tried to relay information they didn't fully understand.

Her husband, Carl Silva, a systems architect with over 20 years of experience building intelligent software, saw the problem differently. It wasn't a staffing issue. It was an infrastructure issue. Medical practices were operating like call centers without the technology of one.

Together, they built CallMyDoc — an AI-powered clinical communication platform designed specifically for the way medical practices actually work. Not a generic phone system adapted for healthcare. Not a call center with HIPAA training. A purpose-built platform that understands patient workflows, integrates with EHRs, and eliminates the communication bottlenecks that cost practices time, money, and patient satisfaction.

How CallMyDoc Works with Veradigm

The Veradigm integration is one of CallMyDoc's core EHR partnerships, alongside athenahealth, eClinicalWorks, and Epic. Here's what it means for Veradigm practices:

• Patient identification at call time: When a patient calls, CallMyDoc's AI identifies them by date of birth and matches them to their Veradigm chart. No manual lookup. No asking for spelling. The provider or staff member receiving the message already knows who the patient is.
• Automatic documentation: Every call interaction — daytime and after-hours — is transcribed, categorized, timestamped, and logged. This documentation flows into the practice's workflow, creating a complete audit trail that protects providers and satisfies compliance requirements.
• Chart summaries for on-call providers: When an after-hours call reaches the on-call physician, they see a chart summary on their mobile device before responding. No more calling patients back blind. No more relying on an answering service operator's handwritten notes.
• Prescription refills from the app: Providers can approve refill requests directly from their phone in under 30 seconds, eliminating the phone tag between patients, pharmacies, and front-desk staff.

What's Changed Since the Veradigm Recognition

When CallMyDoc was first named Veradigm App of the Month, it was already solving the after-hours communication problem for practices across multiple states. Since then, the platform has grown dramatically:

• 26 million+ patient calls processed — with zero lost calls and zero security breaches
• 5 million+ patients connected to their providers through the platform
• 38 states with active CallMyDoc practices
• ~400,000 patient calls per month currently flowing through the system
• Practices ranging from single-office family medicine to 200+ location physician groups with 1,354 dashboards

The platform now handles far more than after-hours calls. CallMyDoc has evolved into a complete clinical communication infrastructure that covers the entire patient communication lifecycle:

Daytime Call Management

CallMyDoc's non-blocking architecture means every call gets through, every time. No busy signals. No hold queues. AI identifies the patient, categorizes the request into one of 12 clinical types (appointment scheduling, prescription refill, test results, referral, billing, and more), and routes it to the right staff member or provider. At Hudson Headwaters Health Network (89 offices across New York), 68.1% of business-hour calls are handled automatically by CallMyDoc's AI.

After-Hours Coverage

The same platform that handles daytime calls handles after-hours calls. On-call providers see patient chart summaries on their mobile devices and can respond directly — no answering service intermediary. At Castle Hills Family Practice in San Antonio, 51.9% of calls come after hours, and every single one is now documented and resolved.

Patient Self-Scheduling

CallMyDoc's Schedule My Patient feature lets patients book appointments in under 40 seconds — no patient portal login required. Practices using automated dual reminders (7 days and 1 day before appointments) report up to 40% reduction in no-shows.

43-Language Support

Real-time translation across 43 languages means every patient can communicate in their native language. The AI transcribes, translates to English for staff, and translates the response back — seamlessly, during the call, with no interpreter scheduling delays.

Results That Veradigm Practices Are Seeing

The numbers tell the story of what happens when you replace manual phone workflows with purpose-built clinical communication infrastructure:

• 70% faster provider after-hours response times
• 3x faster front-desk scheduling
• 50% reduction in phone workload (Castle Hills Family Practice)
• 50% faster EMR documentation
• 40% reduction in patient no-shows with automated reminders

Millennium Physician Group, with over 200 locations and 900+ providers, processes 34,492 calls per month through CallMyDoc with a 52.1% business-hours resolution rate within 1.8 hours. That kind of consistency at enterprise scale doesn't happen with answering services or manual phone trees.

Security That Veradigm Practices Can Trust

For practices handling protected health information through Veradigm, security isn't optional. CallMyDoc is:

• HIPAA compliant with full PHI encryption in transit and at rest
• SOC 2 certified — independently audited security controls
• Protected by end-to-end encryption and access controls
• Backed by a zero-breach track record across 26 million+ patient calls

Every interaction creates a timestamped, HIPAA-compliant audit trail. On-call schedules, provider responses, patient communications — everything is documented automatically, providing complete malpractice protection.

Getting Started

CallMyDoc is available in the Veradigm Application Store for practices running ProEHR or TouchWorks. The platform includes:

• No setup fees — voice prompts, custom configuration, testing, and staff training included
• No per-call or per-minute charges — flat-rate pricing that doesn't penalize high call volumes
• No long-term contracts — cancel anytime with no termination fees
• 30-day trial — full platform access to prove the value before committing
• 24/7/365 human support — on-call engineers respond within minutes

Schedule a live demo to see how CallMyDoc integrates with your Veradigm practice — or call us to discuss your specific workflow needs.